Terms and Conditions

Effective date: 9 March 2026

1. Scope of Application

These General Terms and Conditions ("GTC") govern the sale and delivery of goods by the Company through the E-shop, the creation and use of Customer Accounts, and all related pre-contractual and contractual relations between the Company and the Customer.

These GTC form an integral part of every Order placed through the E-shop, unless expressly agreed otherwise in writing. Any terms or conditions of the Customer shall not apply unless expressly accepted by the Company in writing. The Company may amend or update these GTC from time to time by publishing the revised version in the E-shop.

2. Definitions

• Agreement means the contract concluded between the Company and the Customer in accordance with these GTC.
• Company means Adria Peptides, Slovenia, e-mail [email protected].
• Customer means a legal entity, sole trader, self-employed person, institution, organization, or a natural person over 18 years of age acting within the scope of their business, profession, employment, or other lawful research-related activity, and not as a consumer.
• E-shop means the online store operated by the Company on adriascience.com and all related subpages.
• Goods means the products offered by the Company through the E-shop.
• Order means the Customer's purchase request submitted through the E-shop or by another method accepted by the Company.
• Price means the agreed purchase price for the Goods, excluding any costs not expressly included.

3. Nature and Intended Use of the Goods

The Goods offered through the E-shop are supplied solely for lawful scientific, laboratory, analytical, educational, or research and development purposes, where such use is permitted by applicable law.

The Goods are not intended for human or animal consumption, administration, application, diagnosis, therapy, treatment, prevention of disease, cosmetic use, veterinary use, food use, supplement use, or any similar end use. The Goods are not sold as medicinal products, medical devices, foodstuffs, feed, food supplements, cosmetics, or products intended for human or animal use, unless the Company explicitly states otherwise in writing for a specific product and such classification is lawful.

Any product descriptions, technical notes, research summaries, analytical references, or informational materials are provided for general information only and shall not be interpreted as a representation that the Goods are safe, suitable, approved, or intended for any use on humans or animals.

The Customer shall not market, resell, relabel, represent, or use the Goods in a manner inconsistent with these GTC or applicable law. The Company may refuse, suspend, or cancel any Order if it reasonably believes that the Goods may be used, handled, exported, imported, distributed, or represented contrary to these GTC or applicable law.

4. Customer Status and Declarations

By registering, ordering, or otherwise purchasing Goods from the Company, the Customer declares and warrants that it is at least 18 years old, has legal capacity and authority, is not acting as a consumer, is acting within a lawful professional, commercial, institutional, or research-related framework, has sufficient expertise to handle the Goods lawfully and safely, and will comply with all laws applicable to purchase, possession, storage, labeling, transport, import, export, resale, and use of the Goods.

If any declaration is false, misleading, incomplete, or no longer accurate, the Company may suspend or terminate the business relationship immediately.

5. Registration and Customer Account

The Company may require registration and creation of a Customer Account before allowing access to certain products, pricing, or ordering functions. The Customer shall provide complete, accurate, and up-to-date information and is responsible for safeguarding login credentials. The Company may suspend, restrict, or terminate the Customer Account for false information, breach of these GTC, legal, operational, compliance, or security concerns, inactivity, or suspected misuse.

6. Orders and Conclusion of the Agreement

The display of Goods in the E-shop constitutes an invitation to place an Order and not a binding offer. The Agreement is concluded only when the Company expressly confirms the Order, dispatches the Goods, or otherwise clearly accepts the Order. Before accepting an Order, the Company may request additional documents or information, including identity verification, company details, intended use confirmation, shipping verification, or compliance documentation.

The Company may reject any Order in whole or in part, without liability, where Goods are unavailable, the Price was obviously incorrect, the Customer has overdue obligations, unlawful or unsafe use is suspected, or legal or compliance restrictions apply.

7. Prices and Payment

All prices are stated in EUR, unless expressly stated otherwise. VAT, shipping costs, insurance, customs charges, bank fees, and other additional costs are handled in accordance with the information shown at checkout and applicable law. The Company may require advance payment in full before dispatch. If the Customer fails to pay on time, the Company may suspend processing or delivery, cancel the Order, terminate the Agreement, and charge legally recoverable costs.

8. Delivery

The Goods shall be delivered to the address specified by the Customer in the Order, unless otherwise agreed. Delivery dates are estimates only unless expressly agreed as binding in writing. The Company may use carriers, logistics providers, warehouses, or third-party service providers of its choice and may make partial deliveries where reasonable.

If delivery fails due to reasons attributable to the Customer, including incorrect address details, failure to cooperate, refusal to accept the shipment, failure to clear customs, or failure to satisfy import conditions, the Company may charge the Customer for resulting costs and losses to the extent permitted by law. The Customer is solely responsible for checking whether the Goods may lawfully be imported, received, possessed, used, or further distributed in the destination country.

9. Inspection on Delivery and Complaints

The Customer shall inspect the Goods promptly upon delivery. Visible defects, transport damage, quantity discrepancies, or incorrect deliveries must be reported in writing without undue delay and no later than 2 business days after delivery. Hidden defects must be notified without undue delay after discovery and no later than 30 days after delivery, unless mandatory law provides otherwise.

A complaint must include Customer identification, Order or invoice number, product identification, batch or lot number if available, description of the issue, and supporting evidence where reasonably available. Goods must not be returned without prior written instructions. If a complaint is justified, the Company may replace the Goods, deliver missing quantities, provide a discount, refund the affected Price, or offer another commercially reasonable remedy.

10. Refusal or Termination of Supply

The Company may refuse, suspend, or terminate supply, access to the E-shop, access to the Customer Account, or the contractual relationship with immediate effect if the Customer breaches these GTC, provides false or incomplete information, creates legal or compliance concerns, or if continued supply would be inappropriate or unlawful.

11. Limitation of Liability

To the maximum extent permitted by applicable law, the Company shall not be liable for indirect, incidental, special, punitive, or consequential loss or damage, including loss of profit, revenue, opportunity, reputation, data, business interruption, or third-party claims. The Company shall not be liable for loss or damage arising from misuse of the Goods, use contrary to these GTC, use by unqualified persons, improper storage or handling, unlawful import/export/distribution/resale, or use inconsistent with the nature of the Goods.

To the maximum extent permitted by applicable law, the Company's aggregate liability in connection with any specific Order shall not exceed the amount actually paid by the Customer for the Goods under that Order. Nothing in these GTC excludes or limits liability where prohibited by mandatory law.

12. Customer Indemnity

The Customer shall indemnify and hold harmless the Company, its directors, employees, contractors, and affiliates against claims, liabilities, penalties, losses, costs, and expenses arising from breach of these GTC, unlawful or unauthorized use of the Goods, false declarations, relabeling, repackaging, resale, distribution, representation of the Goods, or non-compliance with applicable laws.

13. Confidentiality

Each Party shall keep confidential all non-public information received from the other Party in connection with the Agreement that is identified as confidential or should reasonably be understood as confidential. Confidential information may be disclosed only where necessary for performance, to professional advisers bound by confidentiality, or where required by law, court, authority, or regulator.

14. Intellectual Property and Content

All Content in the E-shop is owned by or licensed to the Company and is protected by intellectual property laws. The Customer may use the Content only to the extent necessary for lawful use of the E-shop and placing Orders. Without prior written consent, the Customer shall not copy, publish, distribute, scrape, reproduce, modify, commercially exploit, or otherwise use the Content beyond the permitted scope.

15. Personal Data Protection

The Company processes personal data in accordance with applicable data protection law, including Regulation (EU) 2016/679 (GDPR) and applicable Slovenian personal data protection legislation. Details are set out in the Company's Privacy Policy.

16. Compliance with Applicable Law

The Customer is solely responsible for ensuring compliance with all laws applicable to the purchase, possession, import, export, storage, handling, labeling, transport, resale, and use of the Goods. Nothing in the E-shop, these GTC, product descriptions, or related communications shall be interpreted as legal, regulatory, medical, scientific, or technical advice.

17. Force Majeure

The Company shall not be liable for failure or delay in performance caused by circumstances beyond its reasonable control, including natural disasters, epidemics, pandemics, war, terrorism, cyber incidents, governmental measures, customs restrictions, embargoes, strikes, carrier failures, supply chain interruptions, regulatory action, or utility outages.

18. Duration and Termination

The Agreement enters into force upon its conclusion and remains in effect until fulfilled or terminated. The Company may terminate the Agreement with immediate effect if the Customer materially breaches these GTC or if continued performance would be unlawful or commercially unreasonable. Clauses which by their nature should survive termination shall remain in effect.

19. Governing Law and Jurisdiction

These GTC and all Agreements between the Company and the Customer shall be governed by the laws of the Republic of Slovenia, excluding conflict-of-law rules to the extent permitted by law. Any disputes shall be submitted to the competent court in the Republic of Slovenia, unless mandatory law provides otherwise.

20. Final Provisions

If any provision of these GTC is held invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. The Customer may not assign or transfer its rights or obligations without prior written consent. These GTC constitute the entire agreement between the Company and the Customer regarding the subject matter covered herein, except where expressly supplemented by an individual written agreement.

Company: Adria Peptides, Slovenia
E-mail: [email protected]