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Frequently asked questions
Find clear answers about orders, shipping, test results, payments, restocks, and support.
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ADRIA uses independent third-party analytical testing and publishes available batch- or lot-linked reports in the Test Results Library. Each report identifies the tested sample and the methods and measured results recorded for it. Test scope varies, so a report for one batch or parameter does not automatically establish results for another batch or a different analysis.
Open the Test Results Library and search by product name or the batch or lot number on the vial label. Compare the product, batch or lot, report date, method, and measured result. If the report provides a laboratory verification link or QR code, compare the report identifier on the laboratory website. If no matching public record is available, the site shows the honest current document state and support can check the archive.
A chromatographic purity result of at least 97% generally means the target peak represents at least 97% of the measured chromatographic signal under the method stated in the report. The remaining signal may include related peptide species such as deletion, truncation, or modified sequences. Water, salts or counter-ions, residual solvents, peptide content, identity, endotoxin, bioburden, and sterility are separate measurements and should not be assumed to make up that remaining percentage. Check the exact batch report for the parameters actually tested.
Gross peptide weight is the total mass of the peptide material and can include the target peptide, related peptide species, salts or counter-ions, water, and residual solvents. Net peptide content estimates the actual peptide component in the sample. Neither term is the same as chromatographic purity, which describes the proportion of the target sequence within the measured chromatographic signal. Use the batch-specific report and stated analytical method rather than a universal conversion between gross weight, net content, and purity.
Checkout shows the payment methods currently available for the selected destination and order. Depending on eligibility, these may include Pay on delivery, Bank transfer, Stripe payment link, Card through crypto, or Direct cryptocurrency. For a bank transfer, send the exact amount shown and enter only the order number as the payment reference. Bank receipt and matching can take several business days, and the order remains payment-pending until the transfer is verified. Follow only the instructions shown for the order or sent through an official ADRIA message.
Open Track Your Order and find a guest order using the checkout email, phone, or order number together with the billing postal code. Sign in to view all orders, invoices, and available tracking details in My Account. If a tracking number has already been issued, use it to open carrier scan updates. If the checkout details do not match or the parcel appears delayed, contact support instead of placing a duplicate order.
The product page, cart, and checkout show the business-day range for the selected country and delivery service. Timing varies by route, and remote or longer routes can take more time than nearby European destinations. The displayed range is an estimate, not a guarantee, and may be affected by payment or order review, stock, the carrier, holidays, customs, destination requirements, or exceptional events.
ADRIA primarily uses GLS and FedEx for active delivery routes. Checkout shows the carrier, service, business-day range, and price currently available for the selected country. Not every carrier or service is available in every destination.
Orders are dispatched from within Europe. Fulfilment is normally coordinated through logistics capacity in the Czech Republic, but another lawful EU dispatch route may be used when stock location, carrier routing, legal requirements, or operational conditions require it. ADRIA Science is based in Slovenia.
ADRIA ships to supported EU countries and selected other European destinations where checkout offers an active delivery service. Availability can differ by destination and product, and some routes may be paused. Select the delivery country at checkout for the current answer; if no rate is shown, ADRIA cannot accept delivery to that destination at that time. Customers are responsible for checking the laws and import requirements that apply in the destination country.
Contact ADRIA support without undue delay and keep the parcel, shipping label, and all packaging. Provide clear photos of the outer parcel and label, all contents, close-ups of the damage, a short description, and a continuous first-opening video where available or requested. Do not return, refuse, or redirect the parcel without written instructions. ADRIA reviews the evidence and the available refund, reshipment, repair, replacement, or other remedy under the Returns policy and mandatory law; a refund is not automatic merely because a request was submitted.
Contact ADRIA support as soon as possible with the order number and checkout email. A change or cancellation can be reviewed only before the order enters fulfilment or is dispatched, and availability depends on the current order state, payment method, published terms, and mandatory law. If a refund is due after an approved cancellation, it is handled through the applicable payment and Returns policy process.
Check that the checkout email address was entered correctly, then check the spam, junk, promotions, and filtered folders. Allow a few minutes for automated delivery and review the order in My Account if it is linked there. If the confirmation is still missing, contact support with the full name, checkout email, approximate order time, and order number if it was displayed. Do not place a duplicate order until support has checked the first submission.
Refunds, returns, reshipments, and other remedies are reviewed under the published Returns policy and applicable mandatory law. Submitting a request does not by itself create an automatic right to a refund, and unauthorized returned parcels are not accepted. Contact support with the order number, checkout email, issue details, and any relevant evidence so the available remedy can be reviewed.
Follow the product label and product-specific storage information first. As a general laboratory-handling rule, keep lyophilized material dry, tightly closed, protected from light, and at -20 °C or colder for longer-term storage unless the product record says otherwise. Let a cold sealed vial reach room temperature before opening to reduce condensation, and avoid repeated freeze-thaw cycles. Solution stability depends on the material, concentration, solvent or buffer, container, and validated laboratory protocol, so one storage period should not be applied to every prepared solution.
Lyophilized research materials are generally prepared for normal short parcel transit unless the product-specific record states another requirement. Short-term temperature variation during delivery does not by itself show that a lyophilized product has been compromised. Protect the parcel from direct sunlight and prolonged heat after receipt, inspect it before opening, and follow the product-specific storage information. Contact support with photos and the batch details if the package arrived damaged or appears to have experienced exceptional exposure.
ADRIA products are supplied strictly for lawful scientific, laboratory, analytical, educational, or research and development purposes, where permitted by applicable law. They are not intended for human or animal consumption, administration, injection, application, diagnosis, treatment, disease prevention, cosmetic use, food or supplement use, veterinary use, or similar end use. ADRIA cannot provide advice or instructions for prohibited human or animal use.
There is no universal reconstitution method or solvent for every peptide. Trained laboratory personnel should follow a validated research protocol, the product-specific record, and the applicable safety documentation, using materials and controls appropriate to the intended lawful laboratory analysis. If the required technical documentation is not available, contact support with the exact product and batch or lot before proceeding. ADRIA does not provide preparation instructions for human or animal use.
Lyophilized material can appear as a solid puck, smaller pieces, powder, a thin film, or material adhering to the vial. Differences can result from freezing, drying, nucleation, residual moisture, formulation, and local conditions inside the lyophilizer. Appearance alone does not establish the amount, identity, purity, or quality of the material. Use the label and batch or lot details, review the matching Test Results record, and contact support before opening if the vial or seal appears compromised.
Orders use plain outer packaging intended not to describe the contents. Carrier and legally required shipping labels remain visible, and product identity and batch information remain on the items inside. Packaging size and format can vary with the order and fulfilment route.
Use the optional newsletter or marketing preference shown in My Account when it is available, and keep the account email address current. Active coupon codes and their conditions are communicated through official ADRIA website or email messages. Marketing consent is optional and separate from order communications and product-specific restock alerts.
No. The current ADRIA catalogue is the authoritative list of products offered through the website. ADRIA does not arrange off-catalogue products or products for prohibited human or animal use. If you need help finding a listed research product, use the Shop search or contact support.
Check that the report matches the exact product and batch or lot, then review the test date, laboratory identity, report ID, method, numerical result, units, uncertainty where provided, and any laboratory-domain verification route. Purity, peptide content, identity, endotoxin, bioburden, sterility, and elemental impurities are different analyses; one result does not prove the others.
Use the product name and batch or lot number from the vial label. A published record identifies the product, batch or lot, and the analytical information stated on that report.
Research Use Only (RUO) means the materials are intended strictly for lawful laboratory, analytical, educational, and R&D purposes, where permitted by applicable law. They are not approved for human or veterinary use and are not intended for diagnosis or treatment.
Choose the product, select the available dose or option, add it to the cart, and complete checkout with the requested billing, shipping, payment, and research-use information.
The checkout flow shows the active order steps, confirmation text, payment instructions, and research-use-only acceptance before the order is placed. The current Terms and related policy pages contain the full rules.
If an item is out of stock, use Notify me on that product and submit the email address where you want the restock message. A notification is not a reservation and does not guarantee how long stock will remain available. A product marked Preorder is different: checkout shows its price and expected 5-6-business-day preparation window before purchase. Plain out-of-stock items cannot be backordered.
A published record shows the analytical information and identifiers recorded for that batch or lot. If no matching record is published, the available state is shown honestly as Testing, On request, or Not available.
Where Stripe payment link is available, place the order first. ADRIA then sends a separate secure payment link to the checkout email after the order enters the payment-link workflow. Card details are entered only on the secure provider page, not in the ADRIA checkout form.
If Bank transfer, Card through crypto, or Direct cryptocurrency is available for the destination and order, checkout shows that option and its current conditions. Follow the exact amount, reference, wallet, network, expiry, and order-specific instructions shown after checkout or in the official order communication.
Contact support with the product name and the batch or lot number from the vial label. The team can help review the available record or its current document state.
Availability depends on current stock and the product state shown on the product page. Plain sold-out products remain unavailable and cannot be backordered until the active product record changes.
Include your order number, checkout email, product name, batch number if relevant, and a clear description of your question.
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