Customer Reviews

I ordered from Adria, and my package was shipped on June 1. Unfortunately, it didn't arrive on time. The shipment was heavily delayed, got lost, and somehow even ended up in Fiji. It was a frustrating roller coaster, and at one point I even requested a cancellation or refund.

Thankfully, Joey from customer service stepped in and quickly arranged a replacement shipment. By the time they reshipped my order, some of the items I originally ordered were no longer available. However, they informed me about the situation, apologized, and even included a thoughtful apology gift, which I really appreciated.

On July 3 today, I finally received my order.just two days before leaving for my one-month vacation. The timing couldn't have been better.

I'm giving 3 stars because of the shipping delays, but 5 stars for the excellent customer service. Joey handled the situation professionally, kept me informed, and made sure I eventually received my order.

Suggestion: For orders over €150, I think Adria should consider using a faster and more reliable courier service to help avoid delays like this in the future.

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The name on the payment form does not match the bank beneficiary name.

Produkt ist okay, aber die Lieferung nach Italien hat fast 2 Wochen gedauert. Support war freundlich, aber trotzdem nervig.

The product was okay, but delivery to Italy took almost two weeks. Support was friendly, but the delay was annoying.

Shipping took too long and the box was slightly crushed. Product inside was fine though.